RETURNS
RETURNS
DOUGLAS FIR online accepts returns on all non-sale items returned within 15 days of the date of purchase. Items must be in new and unworn condition with original tags attached. Shoes will only be accepted if returned in their original box with all original packing material.
ALL SALE ITEMS ARE FINAL SALE and not eligible for refund, exchange, or store credit. Any sale items returned will be sent back to the customer at their expense.
Ship your return using the carrier of your choice. Please note that all returns must be trackable and insured as we will not be able to issue refunds for lost packages. To complete a return using the carrier of your choice, please follow the steps below:
- List the items that are included in the box for return
- Send your items back to us at the address listed below:
DOUGLAS FIR
attn: returns
8311 W. 3rd St.
Los Angeles, CA 90048
- Within 3-5 business days of our receipt of your return, you will receive an email that your refund has been processed to your original form of payment. Please allow 7-10 business days for your bank to post the refund to your account.
Due to limited inventory, we do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order. Or, you may contact us directly and we will do our best to accommodate you.
ORDER CHANGES OR CANCELLATIONS
If you wish to make a change to a new order, please contact us. Cancellations or adjustments will be accommodated if possible. We are not able to cancel orders after processing is complete.
QUESTIONS?
If you need assistance or have questions about a return, please contact us at
+1 323 651 5445 or mail@douglasfirstore.com